FAQ

Shipping 

How long does shipping take?

As a craft business, we produce upon customer request with a focus on quality. After the order is received, you can expect a delivery time of 1-2 weeks. For larger orders, it may take a bit longer, as we carefully craft each item according to our standards. You will receive a confirmation as soon as your package has been shipped. In some cases, shipping delays may occur - if this happens, we will personally contact you to provide updates on the delivery status.

How do I track my order?

We typically ship uninsured and without a tracking number. Our policy is that if a package does not arrive after a certain period of time, we will send you a replacement product at no additional cost. This approach allows us to keep our shipping costs reasonable while still ensuring customer satisfaction.

Do you offer international shipping and how much does shipping cost?

Yes, we do offer international shipping. Since we are based in Germany, international shipping costs vary depending on the destination country and the amount of ordered products. You can view the exact shipping costs during the checkout process before finalizing your order.

Our return policy

What is our return policy?

We strive to provide the best customer service for you. We generally accept returns if items arrive damaged. However, we want to clarify that some of our products are quite delicate. In cases of mishandling or wear from frequent use, we offer repairs for an additional fee. Since we are still a small business, please note that shipping costs for all returns must be covered by the customer.

How do I start a return?

To initiate a return, please submit a request either via email or Instagram DM. Your request should include the reason for the return and preferably one or two photos showing any defects. We will then respond with information about the return process timeline, shipping address details, and whether a replacement will be sent or if additional fees apply depending on the nature of the issue.

What if I receive a damaged or wrong item?

This should not typically happen as we always perform a quality check before shipping our products. However, if you do receive a different product than what you ordered, please contact us via email or DM and return the incorrect item to us. In this case, you will not be responsible for covering the return shipping costs.

Product 

How do I find the right size?

All our products come in a standard size. For belts, the standard length is 78 cm (approximately 30.7 inches). However, our belts are adjustable as they feature a link chain closure that can be set to any desired length. This design ensures that our collection has something suitable for everyone.

What materials are your products made of?

We source our materials from different parts of the world to create unique designs for various tastes. Our products are made from fabrics, mosaics, and sequins. Some of these materials can be delicate and should be handled with care. All clasps and closures are made of metal.

Can I change/cancel my order?

We understand that circumstances can change. If you need to modify or cancel your order, please contact us via email or Instagram DM as soon as possible. We can typically accommodate changes or cancellations if the production process has not yet begun. Once production has started, we may be unable to make changes or offer a full refund as our items are custom crafted. We assess each situation individually and strive to find the best solution for both parties.

Any questions left that haven't been answered?

Just write us an email to paso.designs@outlook.com or write us through the contact form on our website. We will do our best to answer your questions.